REFUND & REPLACEMENT POLICY
At Zelvyon, customer satisfaction and high product standards are our top priorities. To keep our global pricing fair and fulfillment streamlined, we operate under strict order policies.
Final Sale Policy:
All purchases are considered final. Because orders are automatically routed to our fulfillment system, we do not accept returns, cancellations, or refunds for buyer's remorse, change of mind, or accidental orders once placed.
Damaged or Defective Items:
We take extensive care in packaging, but if an item arrives broken or defective during transit, we will gladly send a free replacement or issue a store credit/refund.
To claim a damaged item replacement:
-
Contact our support team at
within 48 hours of parcel delivery.zelvyonsupport@gmail.com
- Include your Order Number, a brief description of the defect, and clear photo/ unboxing video proof showing the damaged product along with the shipping label.
Claims submitted after 48 hours of recorded delivery cannot be entertained.
Lost or Undelivered Packages:
If tracking indicates that your parcel has been lost in transit and has not updated for more than 30 consecutive business days, our team will initiate an investigation with the carrier and dispatch a complimentary replacement.